Frequently Asked Questions

What is e-currency?

E-currency means electronic currency and is a means of exchange with which you can make and receive payments online.

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How safe is e-currencies and what can I do with them?

No one can guarantee the safety of e-currencies, they can disappear anytime. Just buy/keep as much as you need only. E-currencies are used online as means of exchange for goods and services over the internet. Before you can use e-currency, the merchant/beneficiary must accept it. E-currencies are mostly used for Forex, Gambling/games, Investments, ad bookings, hosting/Domain names, etc.

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I don’t have an e-currency account. How can I get one?

There are so many e-currencies. To get an account with any, check our Homepage and click on the logo of the e-currency to get an account. Most of them are free.

 

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I already have an e-currency account, how can I fund it ?

www.exchangers.com.ng is the leading and most relibale e-currency exchange company where you can buy/sell e-currencies with peace of mind.

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How much do you sell and how can I go about it ?

The price fluctuates. Please login to your member area to see the current price. You can buy/sell e-currencies from us via our website. To buy/sell on our website, Register for an account, validate your account and login, then click Buy e-currency if you want to BUY or Sell e-currencies if you want to SELL. If you are buying, fill the form correctly, verify the details, submit and then ensure to click 'Alert Admin' either immediately or after payment. Without Alerting Admin, your account will not be funded!.

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How long does it take for my account to be funded?

We try our best to serve our pretigous and numerous customers as prompt as possible.  we do same day funding but it might extend to within 30mins to 24hrs in few occasions.

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If I want to convert my e-currency to cash, how do I do that and how long will it take for me to get paid in Naira?

We'll buy it from you and pay you in cash or into your bank account via online transfer. You can place a SELL order on our website and instructions will be sent to your e-mail when approved. Please do not send to our account before approval except otherwise instructed so. We pay either same day or within 30mins to 72 business hours.

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Which banks do you use?

We handle payments through our accounts with Guaranty Trust Bank. However, We can add more banks anytime. Please login to your account to get our bank account details.

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What If I change my mind and request for a refund ?

We can offer you a refund but that must be in accordance with our refund policy. See Terms and conditions Page for the policy.

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What’s your working/support hours ?

We work 8:00 am to 10:00 pm Monday - Saturday and 1pm – 10pm on Sundays. Our Support phone is only available during our working hours, please do not call outside this time. Our Telegram and What’s app are available till 12am daily.

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what if I noticed incomplete or surplus  in the amount credited to my account. What should I do?

Just use the form on our contact page to inform us of the details of the error. We will act on it promptly.

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My question is not answered here. What should I do?

Contact us with your question through our contact page or through our support chat.

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